FAQ / Support

Useful answers before you order.

Compatibility, installation, shipping, and what arrives in the box.

Will it fit my shower?
Check your connection size and thread type, available wall and ceiling clearance, and the weight of your shower head before ordering. See the Installation Guide for the measurement checklist.
What connection does it use?
The product page lists the connection specification for each model. The current U.S. product direction is standard 1/2-inch shower connection compatibility; confirm your own thread type before ordering.
Is the shower head included?
No. The extension arm listing does not include a shower head unless the listing explicitly says otherwise. The product page also identifies the existing wall arm and flange as separate parts.
Will the arm stay in position?
Position and tighten the joints according to the installation guide, and consider the weight of your shower head and the support available at the wall connection. Do not exceed the final product's verified support guidance.
Do I need a plumber?
Many customers can install an extension arm by hand with the correct seals and thread tape, but the required tools depend on the existing setup. If the connection is damaged, corroded, or difficult to access, contact a qualified professional.
Where does RLKDKJ ship from?
Products in this collection ship from our U.S. warehouse. Your checkout shows the current delivery estimate for the address you enter.
How do returns work?
See Shipping & Returns for the current return window, item condition, and return-shipping rules. If you are unsure about compatibility, contact support before installing.